1. RIGHT OF WITHDRAWAL
You may withdraw your order without reason within 14 calendar days from the day you receive the items or service contracts from when the contract was signed (unless some of the exceptions described below apply). ).
For these purposes, you must inform us of your decision to withdraw from your order. You must submit your request according to the instructions and form indicated at the end. and return the item to: C/ GUIFRÉ EL PILOS 7, Gavà (08850 BARCELONA)
We do not assume ownership of the returned item until it is received at the address indicated on the form. For additional information about the exercise of this right, please contact our phone number 0034 936381836
We will refund the price of the item, NOT the ordinary shipping costs corresponding to the shipping option we offer, no later than 14 days following the day on which we receive the aforementioned withdrawal communication. We will use the same payment methods that you would have used for the initial transaction, unless we expressly agree to another method. We may withhold the refund until we have received the returned items from you.
You will have to bear the direct costs of returning said items; and you will be responsible for the decrease in value of the returned goods due to the manipulation of the items (except if such manipulation was necessary to ascertain the nature, characteristics and operation of the items).
NOTICE: EXCEPTIONS TO THE RIGHT OF WITHDRAWAL: The right of withdrawal does not apply, among others, to the delivery of:
Items that do not allow their return due to hygienic or health protection reasons, if you have unsealed them after delivery (for example, cosmetic products).
Items that may deteriorate or expire quickly (for example, food or products with an expiration date).
Sealed sound or video recordings or sealed software, if you have unsealed them after delivery;
Personalized items.
A service, if it had already been provided in its entirety and, by requesting said service, you had accepted the start of the provision of the service and the impossibility of withdrawing from it once the provision has begun.
Digital content (including apps, digital software, e-books, MP3, etc.) that would not have been delivered on a physical medium (i.e., not contained on media such as CD or DVD) if you had consented to the execution at the time of the delivery and without your withdrawal being possible from that moment.
Urgent repair or maintenance visits
2.VOLUNTARY RETURN GUARANTEE
Without prejudice to your legal rights, we provide you with the following voluntary return guarantee:
The products sold by this online store can be returned within 15 calendar days of receipt, unless any of the indicated exceptions apply, and as long as they are in the same condition in which they were received.
If you return products in accordance with this voluntary return guarantee, we will refund the product price paid, but not the shipping costs of your initial purchase. You will have to bear the transportation risk and return costs. This return guarantee does not affect your legal rights and, therefore, does not affect your right of withdrawal described above or the after-sales guarantee that the product may have.
Withdrawal communication model
To: INNOVATION SOBRE DOS RUEDAS S.L.U., with address at C/ GUIFRÉ EL PILOS 7, Gavà (08850 BARCELONA) email: contacto@a-sider.com
From: _____________________________________________________email_____________
I notify the withdrawal of my order regarding the following products ___________________________________________________________________________________
Order number: __________________________________________________________________
Order placed on the day/received on the day: __________________________________________________________
Mailing address: ____________________________________________________________________
The email address associated with your account in this store ________________
Signature and date:
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Once you have filled out the form, please send it to: contacto@a-sider.com
In addition to the above, you must return the item(s) to us to allow us to process your refund, with the established conditions.